CRM MODULE

Core Features:

• Contact Management: Store customer contact information.
• Account Management: Manage customer accounts and relationships.
• Lead Management: Track and manage sales leads.
• Opportunity Management: Manage sales opportunities.
• Sales Pipeline Management: Visualize sales process.
• Customer Interaction Tracking: Record customer interactions.
• Reporting and Analytics: Generate sales reports and analytics.

Sales Force Automation (SFA) Features:

• Sales Forecasting: Predict sales revenue
• Sales Performance. Management: Track sales performance.
• Sales Workflow Automation: Automate sales processes.

Marketing Automation Features:

• Email Marketing: Send targeted email campaigns.
• Lead Scoring: Score leads based on behaviour.
• Campaign Management: Manage marketing campaigns.
• Social Media Integration: Integrate with social media.

Customer Service Features:

• Ticketing System: Manage customer support tickets.
• Knowledge Base: Store customer support information.
• Self-Service Portal: Allow customers to access information.
• Chat and Phone Support: Provide real-time support.
• Customer Feedback and Survey: Collect customer feedback.

Integration Features:

• Integration with ERP (Enterprise Resource Planning)
• Integration with email clients (e.g., Outlook, Gmail)
• Integration with social media platforms
• Integration with marketing automation tools
• Integration with customer support software

Advanced Features:

• Artificial Intelligence (AI) and Machine Learning (ML)
• Predictive Analytics
• Personalization
• Mobile Access
• Customization and Configuration